Refund policy

Returns and refunds

You may cancel an online order without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to return the goods. Email ranaasmtullah1@gmail.com with your order number for return instructions.

Keep products secure in their original packaging where possible. You may inspect goods as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We refund returned goods and any standard outbound delivery charge within 14 days after receiving the goods back or evidence of return, whichever is earlier, using the original payment method. You pay direct return postage for change-of-mind returns. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

If an item is faulty, damaged or not as described, contact us promptly. Your statutory rights remain unaffected, including for sale items.

Optional cancellation notice

To Perfumes Mart, 33 Ashwood Road, Nuneaton, CV10 9AZ, United Kingdom; ranaasmtullah1@gmail.com: I give notice that I cancel my contract for the following goods: [goods]. Ordered on/received on: [date]. Order number: [number]. Customer name and address: [details]. Date: [date]. Signature (only if sent on paper): [signature].